Consultation platforms enable real-time access to expert advice through digital interfaces, connecting users with professionals across diverse sectors.

India’s digital consultation market is witnessing steady growth, fuelled by rising internet penetration and demand for remote services. The online consultation segment within healthtech (teleconsultation) is the biggest contributor to the eHealth market, reaching $5.4 Bn by 2025, a 25% market share in India’s total healthtech market. Legaltech and fintech consultation verticals are also seeing traction, driven by rising demand among SMEs and individual users.

Startups in this space are addressing longstanding gaps—limited access to professionals in Tier II and III cities, high consultation costs and fragmented service experiences. By integrating video, AI and vernacular support, these platforms are improving service reach and efficiency. Key pain points include regulatory hurdles, low digital literacy among users and professional onboarding challenges. Solutions being deployed include subscription-based models, real-time document analysis and automated appointment scheduling.

Prominent Indian startups in the consultation platform segment include Practo, LegalKart, Clinikally and MyAdvo. These companies are streamlining access to certified experts, offering bundled services and integrating electronic records for continuity.

Consultation Platform