[Update] Amazon Renewed To Discontinue Sales Of Externally Refurbished Products

Update | March 7, 05:50 PM

International ecommerce giant Amazon is revamping the business model of its refurbished products platform Renewed to improve service quality.

Rejecting reports of shutdown of Renewed, Amazon India said that it will discontinue sales of externally refurbished products on the platform.

“We are committed to providing the best customer experience and continuously evaluating our business to better serve our customers. As part of our efforts to continuously improve on our selection of refurbished products, we’ve decided to discontinue selling externally refurbished products,” a spokesperson of Amazon said.

However, the spokesperson added that customers can continue to shop for “high-quality refurbished products” from top brands on Amazon Renewed that are tested and certified by professionals authorised by Amazon.in.

Meanwhile, any product that is returned by a customer on Amazon will be refurbished and tested by its professionals to be listed on Renewed.

Original Story | March 7, 12:23 PM

Ecommerce giant Amazon is looking to shut down its refurbished platform Renewed across all product lines in India on the back of rising challenges in the business.

“Amazon India is considering shutting down its refurbished product category across all product lines in India, effective end of March 2025. Given our presence on the Amazon marketplace, this development, if implemented, is expected to have an impact on our business in the short term,” NewJaisa Technologies, which sells on Amazon Renewed, said in an exchange filing.

Entrackr reported the development first.

Renewed was introduced by Amazon in 2017, as a program to buy quality refurbished electronic products such as hard disks, laptops, personal computers (PCs), smartphones, joystick and such, that have been tested and certified to work by a qualified technician or a specialized third-party supplier.

“We have made the decision to discontinue selling external refurbished products on Renewed due to high returns/rejects and the Contacts per unit impacting customer experience. Please stop inbounding any inventory to FCs and scheduling pickups from your SF location starting 7th March 2025,” a report by Entrackr said, citing Amazon’s mail to the sellers on Renewed.

This comes at a time when the ecommerce sector in India is getting increasingly competitive as players are striving to reduce the delivery time to same day or even 2-4 hours, driven by the influence of quick commerce firms.

On that note, Amazon has started rolling out its 10-minute delivery service, Amazon Now, in some select pincodes of Bengaluru.

Meanwhile, in January, it was reported that the company was set to acquire digital lending startup axio (formerly known as Capital Float), which would help the latter to reach more under-served customers, diversify its offerings, and continue to strike the right balance of customer experience, risk management, and affordability.